testimonials

After each closing, we send out a post-closing survey to our clients to give them an opportunity to respond objectively

to our service regarding their mortgage experience with The JAY MITCHELL Team. We need their response in order

to reach our ultimate goal: To offer the best customer service in the industry by exceeding expectations. As

you shop for your new mortgage, we thought you may be interested in…WHAT OUR CLIENTS HAVE TO SAY.

“What was our best customer service feature?”

Advance preparation of documentation and NO unanswered questions.

D. G. Duluth, GA

Jay helping me make the right choice. Taking the time with us.

G. & E. T Conyers, GA

Treating us like customers and not pests! It’s a rare thing these days.

W. L. & P. M. D. Rex, GA

Not giving up! Thanks guys!

C. R. B. Conyers, GA

I have NEVER received better service! It was actually a pleasure. Thanks to all of you for such great service!

M. J. S. Carrollton, GA

The ease of the process. This was the best experience we have had with any loan closing.

D. & R. C. Lilburn, GA

Smooth process from start to finish; Returned phone calls and answered questions; Felt like you were being

treated with honesty. Very professional.

K. & S. W. Conyers, GA

Consistency and your friendliness. My realtor was very impressed.

J. & R. D. Winder, GA

Your overall response toward meeting my needs was exceptional!

M. N. Decatur, GA

#1-Willingness to be competitive with other lenders. #2-Friendliness #3-You listen well and provide good options after listening to needs.

F. U. Conyers, GA

That’s it! > Customer Service!!! You provided true customer service!

L. & D. R. Duluth, GA

Team Work; Keeping me informed of each stage; Quick response time; Professionalism. Keep up the good work. Thank You!

E. M. Lithonia, GA

The updates provided so that I did not need to call and find out what was happening - you called me first!

J. S. Morrow, GA

Your kindness, helpfulness, and team approach.

M. W. Cartersville, GA

Our business is 100% referral driven. We appreciate all referrals you give us!

Jack Miller referred me to Jay when I purchased my home 5 years ago. Jay was so helpful in helping me qualify and taking care of matters to ensure loan approval. I was so grateful for all the assistance I received from the “Team”. When I decided to refinance with the low interest rates we’re enjoying, I knew I should check with you guys ( I had already subjected myself to the scams advertised heavily on radio, TV, etc. Fortunately, I realized there was no benefit, only continual expense, and I declined those offers. This was July 2002-Thank goodness I didn’t sign anything!) I am so grateful that I can trust you guys with such an important financial move-the one that benefits my needs for the long term. Thank you all-you were very professional, efficient, and so friendly. I appreciate the effort on my behalf! Sincerely, C. B.A. Lawrenceville, GA